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Fast & Reliable Internet
UKonnect delivers stable, high-speed internet designed for homes, businesses, and shared residential spaces.
Free Installation
Enjoy free professional installation with strong Wi-Fi coverage and fast local support.
General Service Questions
What is UKonnect Internet Service?
UKonnect provides fast, reliable internet and Wi-Fi solutions for homes, businesses, and residential buildings across Uganda.
Where is UKonnect available?
Our internet services are available in major urban and suburban areas, including Kampala and nearby districts.
How do I get UKonnect installed in my home or business?
Simply contact our team. We offer free installation and will schedule a convenient time to set up your connection.
Do you offer Wi-Fi services in residential buildings?
Yes. We collaborate with real estate developers to provide Wi-Fi access in apartments, parking areas, and common spaces.
Is UKonnect suitable for streaming and video calls?
Absolutely. Our plans support HD streaming, video conferencing, and online gaming without interruptions.
Can I get internet coverage inside and outside my building?
Yes. Our Wi-Fi network covers homes, stores, parking lots, and shared spaces where coverage is available.
Do you provide internet to businesses?
Yes. We offer business internet, dedicated internet, and scalable solutions for offices and commercial users.
What makes UKonnect different from other providers?
Competitive pricing, free installation, strong customer support, and up to 6 hours of power backup set UKonnect apart.
Installation & Technical Questions
Is there a charge for installation?
No. Installation is completely free for all UKonnect customers.
How long does installation take?
Installation usually takes 1–2 hours, depending on the location and wiring setup.
Will UKonnect install Wi-Fi routers for me?
Yes. We provide Wi-Fi routers and complete setup during installation at no extra cost.
Do you offer power backup?
Yes. We provide up to 6 hours of power backup so your internet stays connected during power outages.
Do I need any special equipment?
No. UKonnect supplies all required equipment as part of installation.
Can I move UKonnect to another location?
Yes. You can relocate your connection by contacting our support team to arrange re-installation.
What if the signal is weak in some areas?
Our technicians will optimize router placement and install additional access points if required.
Do you offer support for Wi-Fi issues?
Yes. Our customer support team is always available to help troubleshoot Wi-Fi or equipment issues.
Plans & Pricing
What internet plans does UKonnect offer?
UKonnect offers affordable internet plans for homes, businesses, and dedicated connections with flexible speed options.
Can I change my plan later?
Yes. You can upgrade or change your internet plan anytime based on your usage and requirements.
Are there data limits on UKonnect plans?
Some plans follow fair usage policies, while we also offer unlimited data options for heavy users.
How do I know which plan is right for me?
Our support team will help you choose the best plan based on your internet usage and connectivity needs.
Is there a contract period?
Contract options vary by plan. We offer both short-term and long-term contract choices.
Can multiple devices connect at the same time?
Yes. All UKonnect Wi-Fi plans support multiple devices connecting simultaneously without performance issues.
Billing & Payment
How can I pay my UKonnect bill?
We accept mobile money, bank transfers, and other secure payment options available across Uganda.
Do you offer automatic payment plans?
Yes. Automatic payment options can be arranged to make monthly billing more convenient.
Will I be charged for late payments?
Late payment fees may apply depending on your selected plan and billing terms.
Can I view my invoice online?
Yes. Customers can view, download, and manage invoices through our support portal.
Service Features & Benefits
What is Dedicated Internet?
Dedicated Internet provides your business with a private, high-speed internet connection that is not shared with other users.
Can UKonnect support office networks?
Yes. We provide scalable and secure internet solutions ideal for offices, SMEs, and large enterprises.
Is UKonnect Wi-Fi secure?
Yes. Our Wi-Fi networks use strong encryption and secure configurations to protect users and data.
Can UKonnect support remote work?
Absolutely. UKonnect internet is reliable for remote work, video conferencing, and cloud-based applications.
Is Wi-Fi accessible in building common areas?
Yes. In partnered residential and commercial buildings, Wi-Fi is available in common areas.
Do you offer internet in parking areas?
Yes. Wi-Fi coverage can be extended to outdoor areas such as parking lots where infrastructure allows.
Does UKonnect support online gaming?
Yes. Our fast speeds and low latency make UKonnect suitable for online gaming and heavy internet usage.
Can I use UKonnect for streaming TV and entertainment?
Yes. Enjoy smooth streaming on platforms like YouTube, Netflix, and other entertainment services without buffering.
Customer Support & Service Questions
How do I contact customer support?
You can reach our customer support team via phone, email, or through the contact form on our website.
What are your support hours?
Our support hours are listed on the contact page. Emergency support is available for critical service issues.
Can I request Wi-Fi network upgrades?
Yes. You can contact our team to explore Wi-Fi upgrades, add-ons, or expanded coverage options.
What happens during a power outage?
Our 6-hour power backup ensures your internet stays connected even during power outages.
How fast is UKonnect Internet?
Internet speeds vary by plan, with options designed for light home use to heavy business requirements.
How do I report issues or outages?
Simply contact us through any of our support channels, and our team will respond promptly to resolve the issue.